Etihad Holidays and its affiliated technology and marketing agencies gather, store, and process the information from the Etihad Holidays website. They help Etihad Holidays use customer information to create and distribute products, specials, promotions, and website features for our customers, Etihad Holidays and their affiliated technology and marketing agencies will not sell or share your personally identifiable information with any third party company or agency without your permission.
If you have any comments or questions regarding this privacy statement, please contact Etihad Holidays.
Information Etihad Holidays Collects
The Etihad Holidays website collects customer information in a number of ways: when you sign up to receive emails, when your book online using the Etihad Holidays online booking engine, when you fill out a Customer Service request and when you forward an email/webpage to a friend.
The types of information collected on these pages are:
- Customer Name
- Traveling Companion Name
- Mailing Address
- Email Address
- Telephone Number
- Credit/Debit Card Information
- Reservation Number
- Age Range
- Destination Information Desired
- Other Information Desired
- Travel Habit
How Your Information Is Used
The information you supply when you book a holiday online is used to process and complete your online order. Etihad Holidays does not share this information with any outside parties except to the extent necessary to process your order (for example, credit card authorizations). Information you submit for the purposes of online bookings will not be used to subscribe you for the email guest book unless you specifically opt-in for the email guestbook by checking the appropriate box on the online booking form.
The information you supply when you send in a Customer Service request is used to assist you with your request. It may also be used to help Etihad Holidays review and improve its products, promotions, and customer service.
The information you supply when you send an email/webpage to a friend is used to forward the relevant email or webpage information. Etihad Holidays will not send additional emails or mailings to your friend. Your friend must subscribe to our guestbook or provide information himself/herself through one of the other available means before Etihad Holidays will contact him/her.
Information collected through some/all of the methods listed above may be used by Etihad Holidays to improve products, processes and customer service. Trisept Solutions, our technology provider may also use some/all of the information to create customer mailing lists and may occasionally send Etihad Holidays customers promotional pieces or other mailings. Mailing lists compiled from the information you provide will only be used by Etihad Holidays for its own marketing and promotional efforts, and will not be sold or shared with any third parties.
Etihad Holidays may also use non-identifying or aggregate information to improve our website, track promotional success, and/or to share website usage information with our hotel, airline or other business affiliates. This information may include number of page views, visitor sessions, session length, hits, number of unique visitors, browser type, number of visits by each visitor, most requested pages, most accessed pages, top paths through the site, number of returning users. Not all of this information is shared with our business affiliates, but some aggregate numbers such as page views on a particular page during a particular time frame may be shared. However, no personally identifiable information about you will be shared with any third party.
Etihad Holidays use of IP Addresses and Cookies
Etihad Holidays Commitment to Information Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, there are appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use SSL (Secure Socket Layers) to encrypt and protect your personal information. We understand that this is vital in the exchange of credit card and password information.
Etihad Holidays Commitment to Child Privacy
Protecting the privacy of children is very important to Etihad Holidays. Etihad Holidays does not collect or maintain information from our website from those known to be under 13 years of age. When online bookings are made, the ages of children traveling with an adult are collected so that the appropriate hotel room and pricing can be chosen for the reservation. The lowest age range specified on the guestbook sign up form is "18 and under."
If you wish to receive information about Etihad Holidays news, products, and specials via email, you may sign up on the sign up forms throughout the website. You may also sign up to receive email specials when you book online by checking the appropriate box on the online booking form. Information you submit for the purposes of online bookings will not be used to subscribe you for the email guest book unless you specifically opt-in for the email guestbook.
Information you submit through any of the online methods, including online booking, may be used to create customer mailing lists. Etihad Holidays may occasionally send our customers promotional pieces or other mailings. Mailing lists compiled from the information you provide will only be used by Etihad Holidays for its own marketing and promotional efforts, and will not be sold or shared with any third parties.
How to Contact Etihad Holidays