Set in an ambitious urban business and development district between the city centre and the airport, this complex is conveniently located adjoining the expressway and is just 15 minutes from the centre of Bangkok. This is the only self-contained complex in the "City of Angels" which comprises the Bangkok Convention Centre, Central Department Store and Central Plaza Mall with over 100 speciality shops and a multiplex cinema, combined with ample parking facilities, all under one roof. The hotel is also linked with the rest of the city by MRT (underground train service) and BTS (sky train service). The nearest sky train link is 300 m from the hotel while the MRT-Ladprao station is just 100 m away. Tourist attractions such as The Grand Palace and Wat Phra Kaeo and Wimanmek Palace can be reached in 15 minutes by car. The airport is 45 minutes away.

The hotel has a lift and features 565 rooms. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Film fans will find plenty of 'lights, camera, action' at the cinema. A number of shops, including a supermarket, are great for shopping or just browsing. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. Bicycles can be kept in the bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.