This city hotel is situated in the centre of Bangkok; Silom Road is 5 minutes' walk away, Sukumvit Road is 20 minutes away by Sky Train, and Siam Square is 10 minutes away by Skytrain. A number of shopping centres lie within easy reach of the hotel, including 3 that can provide anything guests may need: Siam Paragon, Central Chidlom and Emporium; they are 10, 15 and 20 minutes away by Skytrain respectively. Don Muang-Bangkok Airport is approximately 30 km from the hotel and Suvarnabhumi International Airport is around 40 km away.

The hotel has a lift and features 374 rooms. The reception desk is open round the clock. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, translation services, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and projector is available.