This hotel is situated on 14 acres of landscaped land directly by the Chao Rhraya River in the south of Bangkok. Hotel-owned boats ferry guests to the Skytrain stations, Taksin Bridge, the Oriental Pier and the River City Pier. With the sky train system, guests are able to reach the Silom and Sathorn areas within a few minutes where diverse shopping facilities may be found. Entertainment and business districts in the centre are just as easy to access.

The resort has 525 rooms, which are located on 16 storeys and are reachable by lift. English- and French-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities available at the resort include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access (for a fee) is provided in public areas. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a childcare service, a car hire service, medical assistance, room service (for a fee), a laundry service, a hairdresser and a hotel shuttle bus. Bicycles can be kept in the bicycle storage area. A business centre with fax machine and projector is available.