This hotel is situated in a peaceful location in Heliopolis, a suburb in the north east of Cairo. The hotel has wonderful views over the historic Baron Empain Palace. The centre of Cairo can be reached in about 15 minutes by car. The international airport and Cairo's conference centre are both about a 10-minute drive from the hotel. Numerous shopping facilities and entertainment venues can be reached in only 5 minutes.

The hotel was modernised in 2023. 186 rooms and 14 suites are located on 11 storeys and can be reached by lift. Multilingual staff at the reception desk in the lobby are happy to answer any questions. Guests receive a welcome drink upon arrival. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the car park. Further services include a 24-hour security service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry, a page service and a hotel shuttle bus.