The hotel is located in Canyamel, 50 m from a sandy beach. The closest cities are Manacor (27 km) and Arta (10 km). Other city: Palma de Mallorca (75 km). The hotel is also within easy reach of bus stops, bars, restaurants, city centre, taxi stands and supermarkets. Accessible from the property: Cuevas Arta (9 km), PMI airport (70 km), Torre Canyamel (3 km) and Castill de Capdepera (9 km).

The hotel has 174 rooms, which are located on 3 storeys and are reachable by 2 lifts. English- and German-speaking staff at the reception desk in the lobby are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access (for a fee) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a car hire service, a transfer service, a laundry service and a coin-operated laundry. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service (for a fee). Bicycle storage is also available. Complimentary newspapers are available. A fax machine is available for guests' business needs. Lectures, presentations and meetings can be held in one of the 2 conference rooms.