The hotel is about 600 metres from Hersonissos on the north coast of the island of Crete. It is just 100 m away from Star Water Park. Bars, nightlife, links to public transport and shopping opportunities can be found in the immediate vicinity. It is 25 km east of Heraklion International Airport, while the resort of Agios Nikolas is some 40 km away.

Guests are warmly welcomed at the reception desk in the lobby. 545 non-smoking rooms are available. The holiday village provides a safe, a newspaper stand, a TV room, a childcare service, a car hire service and a conference room. Internet access in public areas (for a fee) allows guests to stay in touch while on holiday. There are a number of shops, including a supermarket. The grounds of the complex feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the car park.