Koutouloufari is a village of roughly 600 inhabitants on the slope of Mt Pyrgias at an altitude of 100 meters. It is 29 kilometers east of Heraklion and less than 900 meters from coastal Hersonissos. Koutouloufari was probably inhabited for the first time, in the Middle Ages when, people moved from the coastal lines to upland areas to protect themselves from the pirate raids on the northern coast of Crete. Nowadays, Koutouloufari with its narrow-paved streets and old Cretan houses attracts those who want to spend their holidays in a tourist area in Crete - which stretches from Heraklion to Agios Nikolaos, offering many beaches, attractions, sights and activities and is near archaeological sites such as Knossos and Malia - but in a quiet environment with a traditional flavor and a lovely view of the Sea of Crete. In Koutouloufari guests will find old stone houses with arches, arched doorways and inner courtyards roofed with vines offering shade and grapes in summer. They also can stroll through the paved streets or take the road down to Hersonissos through the hills covered with olive trees.

The complex was modernised in 2021. The hotel has 106 non-smoking rooms and includes 4 lifts and a reception desk. Guests receive a welcome drink upon arrival. Amenities include a baggage storage service. Wireless internet access in public areas (no extra charge) allows guests to stay connected. The tour desk offers assistance with booking excursions. A garden provides extra space for rest and relaxation in the open air. Parking spaces are available to guests travelling by car (no extra charge). Further services include a babysitting service (on request and for a fee), a car hire service, a transfer service, room service, an alarm call service, a laundry service, a hotel doctor and a hotel shuttle bus. A fax machine and a photocopier can be found in the conference area.