This hotel is located in the epicentre of Chicago's shopping, nightlife, entertainment and business districts and is just steps from the Magnificent Mile in the Streeterville area. Right next door is the Northwestern Hospital and University. Within 2 blocks of the hotel is the Museum of Contemporary Art, and 3 blocks away are the Water Tower and John Hancock Centre.

The hotel has 215 rooms, which are located on 29 storeys and are reachable by lift. The reception desk is open round the clock. A baggage storage service, a safe and a cash machine are available. Wireless internet access is provided in public areas (for a fee). The hotel offers a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include medical assistance, a transfer service, room service and a laundry service. A business centre with fax machine and photocopier is available.