The hotel is situated in the Fañabe area of the Costa Adeje in the south of Tenerife. It is just 300 m from Fañabe beach, as well as various shops, restaurants and bars. Public transport can be found around 100 m away and there is a golf course around 1 km away. Transfer time to Tenerife South Airport is around 15 minutes. Tenerife North Airport is 83 km away.

The hotel has 563 non-smoking rooms, including 4 junior suites, 6 suites and 400 double rooms, which are located on 9 storeys and are reachable by 9 lifts. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access is provided in public areas (no extra charge). The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. A garage is available for parking. Services include an alarm call service. A conference room is available for conferences, lectures and meetings.