The apartment hotel is situated just 600 m from the beach and a short stroll from the nearest public transport stop. There are shops, bars and restaurants in the vicinity of the hotel. It is approximately 30 km from Las Cañadas National Park. Transfer time from Tenerife South Airport is 20 minutes (around 20 km) and Tenerife North Airport is about 90 km away.

Guests can enjoy the pleasant ambience of one of the 188 bungalows and 20 villas/houses. The following room categories are also available: 383 rooms and 176 apartments. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The apartment complex has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket and souvenir shop. The grounds of the complex feature a playground and a lovely garden. Additional facilities include a playroom. Further services and facilities include a babysitting service (on request and for a fee), a childcare service, a car hire service, a transfer service, a coin-operated laundry and a page service. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available.