Located in the residential area of Torviscas Alto, this apartment hotel lies close to the centre, 10 minutes' walk from Playa Fañabé and 10 minutes by bus to Playa de las Américas. A bathing bay is situated around 800 m from the hotel. The shopping centre Gran Sur, at only 50 m, offers a cinema, restaurants, bars and different shops.

The hotel was renovated in 2024. Guests have a choice of 205 rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access is provided in public areas (no extra charge). The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. The grounds of the hotel feature a playground and a lovely garden. Further services include a babysitting service (on request and for a fee), a car hire service, medical assistance, a transfer service, an alarm call service, a hairdresser and a hotel shuttle bus. A bicycle hire service (for a fee) gives guests the opportunity to explore the surrounding area independently.