The hotel is located just past Denpasar South Fate on Teuku Umar Street, Bali's newest city hotel area. It enjoys an ideal location in the Central Business District, only 40 minutes’ drive from the airport, 15 minutes from Kuta and 10 minutes’ drive from Denpasar City. Ngurah Rai International Airport is about 15 km away.

The hotel has 2 lifts and features 153 rooms. Guests are warmly welcomed by English-speaking staff at the reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.