The hotel is located in the heart of downtown Dubai in the Bur Dubai area. It is near to key business and leisure destinations in the city, making it an ideal base for all travellers, be they corporate guests or tourists. Most multinational companies, banks and other corporate offices are nearby, many within walking distance of the hotel. A variety of shopping malls as well as textile and computer markets are a few minutes' walk from the hotel, along with legendary shopping area of Meena Bazar, the Dubai Museum and the Ruler's Court. The impressive Shaikh Zayed Road, lined with some of the most beautiful and architecturally awe-inspiring skyscrapers in the world, is a short drive from the hotel. The diplomatic area, Port Rashid and the Dry Docks are also a short distance away. Delegates attending exhibitions and events at the Trade Centre and the International Convention Centre will find themselves conveniently close to these areas.

252 rooms are located on 29 storeys and can be reached by lift. English- and French-speaking staff at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Bicycles can be kept in the bicycle storage area. Daily newspapers are available for purchase. A business centre with fax machine and projector is available.