The seafront complex is built on a natural terrace on Butihondo beach, about 7 km from the village of Morro Jable. The hotel has direct access to the beach, via a staircase and 100 m of pavement.

The complex has a lift and features 693 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. Wheelchair-accessible facilities are available. Souvenirs can be purchased at the gift shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a childcare service, medical assistance, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel doctor. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available.