This hotel is situated in the centre of Heraklion. Various shopping and entertainment facilities are to be found in the vicinity of the hotel. The famous Archaeology Museum is within walking distance of the hotel, just a few minutes away. In addition, the world-famous ancient palace of Knossos is roughly 4 km outside of the city. Transfer to Heraklion airport takes around 20 min.

The hotel welcomes guests in a 5-storey building with a lift and 73 non-smoking rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a car hire service, medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.