The hotel is located in the centre of Ischia near Heroes' Square. The bus stop is opposite the hotel entrance. Guests can easily walk to Ischia Ponte, the historical centre. By bus guests can reach all parts of the island as well as San Angelo Ischia Bay Beach. San Pietro beach is around a 10-minute walk from the hotel.

The hotel welcomes guests in a 3-storey building with a lift and 80 non-smoking rooms. The reception desk is open round the clock. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The hotel has wheelchair-accessible facilities. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include medical assistance, room service, a laundry service and a hotel shuttle bus.