The hotel is located just a 5-minute walk from the city centre, and from links to the public transport system, via which guests can reach a range of dining and entertainment options, as well as local attractions within 15 minutes. It is 5 minutes' walk from the Egyptian market and 10 minutes from the Grand Bazaar, and it takes 5 minutes by public transport to reach Hagia Sophia and Topkapi Palace, 15 minutes to reach Dolmabahçe Palace.

The hotel was built in 1910. The hotel has 172 non-smoking rooms, which are located on 7 storeys and are reachable by 3 lifts. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine. 3 conference rooms are available for lectures, presentations and meetings.