The ski hotel is located in a quiet area on a sunny plateau in the centre of Itter. The ski bus stops outside the hotel driveway (around 20 m away) and the ski runs are situated 80 m away. The Wilder Kaiser-Brixental ski area is about 1.5 km away and the closest cross-country ski trails are 100 m away.

The hotel has a lift and features 65 rooms. English- and German-speaking staff at the reception desk in the lobby are happy to answer any questions. Services such as a baggage storage service, a safe and a cash machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Everyday necessities can be purchased at the supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a childcare service, a car hire service, room service, a laundry service and a hairdresser. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available.