The hotel is situated close to Disney's Animal Kingdom theme park and ESPN's Wide World of Sports complex. Guests may take advantage of the shuttle bus service to the famous Walt Disney World theme parks and Downtown Disney area.

The hotel has a lifts and features 1920 rooms. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Children can enjoy the playground. Additional amenities include a newspaper stand and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available.