The hotel is situated close to Disney's Animal Kingdom theme park and ESPN's Wide World of Sports complex. Guests may take advantage of the shuttle bus service to the famous Walt Disney World theme parks and the Downtown Disney area.

The resort has a lift and features 1920 rooms. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. Children can enjoy the playground. Additional amenities include a newspaper stand and a playroom. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available.