The hotel is situated close to Disney's Animal Kingdom theme park and ESPN Wide World of Sports Complex. Guests may take advantage of the shuttle bus service to the famous Walt Disney World theme parks and the Downtown Disney area. The centre of Lake Buena Vista is around a 10-minute drive from the hotel and Orlando is 25 min by car. Other nearby places of interest include SeaWorld Orlando (9 km), Universal Studios Orlando (15 km), Volcano Bay (15 km) and Ripley's Believe It or Not! (15 km).

The resort has a lift and features 1920 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. Children can enjoy the playground. Additional amenities include a newspaper stand and a playroom. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a childcare service, a car hire service, room service, a laundry service and a hotel shuttle bus.