This hotel is located in the heart of Kissimmee's tourist centre, in Osceola County in Florida. Countless shops and entertainment venues can be found in the immediate vicinity of the hotel, and the entrance to Disney World is just around 1.5 km away, Sea World and Universal Studios are about a 20-minute drive away and it takes approximately an hour to get to the local beaches by car.

The hotel was built in 1903. The hotel has 500 non-smoking rooms, which are located on 7 storeys and are reachable by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional amenities include a newspaper stand, a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, room service, a laundry service and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.