This hotel is located in Koutsounari village opposite a sea of crystal blue and set in evocative Cretan surroundings. It is 8 km away from the city of Ierapetra and 40 km from Agios Nikolaos. Spinalonga is 45 km away and Herakleion Airport is 100 km away.

The holiday village welcomes guests in a 3-storey building with a lift and 334 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the complex feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a childcare service, a car hire service, medical assistance, a transfer service, a laundry service, a hairdresser and a hotel shuttle bus. Active guests can make use of the bicycle hire service (for a fee) to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.