The hotel is situated in the beautiful small traditional fishing village resort of Elounda, located on the shore of Mirabello Bay just north of the famous town of Aghios Nikolaos which is just a short drive away. Across from the hotel there is a small island called Spinalonga, where the ruins of an ancient Venetian fortress provide an exciting attraction for many tourists during the summer months. The hotel is surrounded by tavernas and kafenions.

Guests have a choice of 237 rooms, including 46 double rooms, located in a 3-storey main building and several auxiliary buildings. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service and a safe. Wireless internet access (no extra charge) is provided in public areas. The tour desk offers assistance with booking excursions. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the car park for no extra charge (subject to availability). Other services include medical assistance, a transfer service, room service, a page service and a hotel doctor. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available.