The hotel is strategically located in the heart of Kuta, just 150 meters from the famous white sandy Kuta Beach, close to the traditional art market, shopping centre, Waterbom park, Hard Rock Café and links to public transport. It is only a 10-minute drive from the airport and 20 minutes from Denpasar.

Multilingual staff at the reception desk in the lobby are happy to answer any questions. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service (for a fee) to explore the surrounding area. To assist guests with their business and communication needs, the business centre offers a fax machine.