The complex is situated in a central location in the tourist resort of La Caleta in the popular holiday destination of Costa Adje. Playa del Duque beach is just 200 m away. Several shopping areas with shops, boutiques, bars and restaurants surround the hotel. A bus service to the centre of Playa de las Americas departs from a stop located directly next to the complex.

The apartment hotel has 8 suites, 224 apartments and 12 studios, which are located on 5 storeys and are reachable by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Everyday necessities can be purchased at the supermarket. The grounds of the apartment hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance and a laundry service. Active guests can make use of the bicycle hire service to explore the surrounding area. A fax machine is available for guests' business needs.