This holiday complex is located in a wonderful tropical garden embedded right by the long palm tree-lined Bayahibe Beach. The same-named, cosy fishing town, with plenty of typical local restaurants and bars, is located in a small bay, around 3 km from the complex.

The hotel has 1060 rooms, including 530 double rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel doctor. To assist guests with their business and communication needs, the business centre offers a fax machine.