The hotel is adjacent to Disney's Hollywood Studios theme park and ESPN Wide World of Sports Complex. Guests may take advantage of the shuttle bus service to the famous Walt Disney World Theme Parks and Downtown Disney Area.

The hotel has a lifts and features 1984 rooms. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. Children can enjoy the playground. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus.