The hotel is located near the cultural centre of Palmas de Gran Canaria and 200 m from the commercial centre of the city. The property is facing the sea and promenade of Las Palmas. Gran Canaria Airport is about 21 km away.

The hotel has 281 non-smoking rooms, which are located on 11 storeys and are reachable by 3 lifts. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a childcare service, a car hire service, 24-hour room service and a laundry service. Active guests can make use of the bicycle hire service to explore the surrounding area. A business centre with fax machine and projector is available.