This hotel is situated at the heart of Las Palmas, close to shopping and entertainment centres. The famous Las Canteras beach is just 50 m away where parasols and sun loungers have been laid out ready for use. This hotel offers excellent transport links to the airport, exhibition centre etc. A stop for public transport is to be found only 200 m from the hotel.

The hotel welcomes guests in an 8-storey building with a lift and 258 rooms. Multilingual staff (English, German, French) at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Parking spaces are available to guests travelling by car. Other services include a car hire service, room service, an alarm call service, a laundry service and a hairdresser. To assist guests with their business and communication needs, the business centre offers a projector.