The hotel is located in the exclusive Puerto Banús area, only a few metres from the beach and 7 km from Marbella city centre. The hotel lies on 28,000 m² of spectacular and mature subtropical gardens with pools and ponds. Puerto Banús offers many leisure activities and dining establishments. There are also links to the public transport network about 200 m away.

The hotel has 8 suites, 18 single rooms and 276 double rooms, which are located on 3 storeys and are reachable by lift. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. Souvenirs can be purchased at the gift shop. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the car park. Further services include a car hire service, medical assistance, room service, a laundry service, a hairdresser and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area.