The resort is located on the north-west coast of St. Lucia, just 3 miles from the island's capital city of Castries. The establishment is 25 miles from Hewanorra International Airport and about 3 miles from the smaller Vigie Airport.

A pleasant ambience awaits guests in 250 rooms and 100 suites. Guests are warmly welcomed by multilingual staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities available at the resort include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. There are a number of shops, including a supermarket and souvenir shop. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, room service, a laundry service, a hairdresser and a coin-operated laundry.