The hotel is situated directly beside the Red Sea, with its turquoise waters and pristine shorelines flanked by majestic mountains and one of the most spectacular coral reefs there is. Marsa Alam international airport is approximately 65 km to the north of the hotel.

The complex was modernised in 2023. Guests can enjoy the pleasant ambience of one of the 16 junior suites, 16 suites, 100 single rooms and 180 double rooms. The friendly staff at the reception desk in the lobby are happy to answer any questions. Guests receive a welcome drink upon arrival. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas (for a fee) allows guests to stay connected. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are a number of shops, including a supermarket. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service (for a fee), medical assistance, a transfer service, an alarm call service, a laundry service, a page service and a hotel shuttle bus. Bicycles can be kept in the bicycle storage area. A business centre with projector and fax machine is available.