The apartments are situated in the heart of Maspalomas and around 500 m from the Faro 2 Shopping Centre, where guests will find restaurants, bars and pubs. The centre of Playa del Ingles is around 2 km from the complex, and there is a public bus stop around 25 m from the hotel reception desk. Gran Canaria Airport is some 25 km away.

English- and German-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Everyday necessities can be purchased at the supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (no extra charge). Other services include a car hire service, room service, a laundry service, a hairdresser and a coin-operated laundry. Active guests can make use of the bicycle hire service (for a fee) to explore the surrounding area. A fax machine is available for guests' business needs.