This bungalow complex is located right in the heart of the tourist area, in close proximity to the sand dunes of Maspalomas and only a few paces from the nearest bus stop. Plenty of shopping venues, restaurants, bars and buzzing nightlife venues are located in the hotel's neighbourhood. The Faro 2 shopping centre is approximately 1 km away. The nearest sandy beach and the turquoise blue sea are approximately 2 km away.

Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The bungalow complex offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a car hire service, medical assistance, a laundry service and a hotel shuttle bus.