Nestled in a 6.5-hectare tropical oasis, this first class hotel has a wonderful location just 100 m from the nearest beach that can easily be reached by passing through the garden complex. The nearest shopping centre as well as convenient links to the public transport network links are located just 50 metres from the hotel. Playa del Inglés lies some 5 km away; it is 60 km to the capital town of Las Palmas and 37 km to the airport.

342 double rooms are located on 5 storeys and can be reached by 4 lifts. The reception desk is open round the clock. Amenities available at the hotel include a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. A number of shops, including a supermarket, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Parking spaces are available to guests travelling by car. Further services include a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service and a hairdresser.