The hotel lies opposite the beach and the exclusive shopping centre "Bal Harbour Shops". It is around 15 minutes' drive to the Art-Déco quarter. Restaurants and entertainment venues can all be easily reached on foot, and Miami airport is a 30 minute drive away.

The hotel has 220 rooms, which are located on 14 storeys and are reachable by lift. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service, a hairdresser and a coin-operated laundry. Daily newspapers are available for purchase. A business centre with fax machine, projector and photocopier is available. Larger events can be organised with the help of the conference service.