The hotel is located in a 6-hectare palm grove in the tourism area of Sidi Bakour, the most animated and commercial zone of Djerba Island. The nearest town, Midoun, is 3 km away, while the island capital, Houmt Souk, is some 15 km from the hotel. The distance from the Djerba International Airport is 20 km (transfer time 30 minutes).

Guests can enjoy the pleasant ambience of one of the 416 rooms, including 11 junior suites, 2 suites and 129 double rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. 3 lifts and wheelchair-accessible facilities are available. There are a number of shops, including a souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available.