This hotel offers warm, attentive service and one of the most central hotel locations in New York. Adjacent to the John F. Kennedy International Airport, it offers a prime base to business or leisure guests. A complimentary 24-hour shuttle service runs between the hotel and JFK Airport, and the AirTrain gives excellent connectivity to the suburbs of Queens. Guests will also be able to visit the legendary N.Y.C. attractions of Radio City Music Hall, Madison Square Garden or the Statue of Liberty. New York LaGuardia Airport is roughly 15 km away and Newark International Airport is approximately 56 km from the hotel.

The hotel has a lift and features 385 rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a baggage storage service, a safe and a cash machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a car hire service, a transfer service, room service and a laundry service. Complimentary newspapers are available. A business centre with fax machine and projector is available.