Situated in the Times Square neighbourhood, and located on Eighth Avenue, the hotel is close to thousands of restaurants and the Broadway theatre district with leading media, law, fashion, publishing and financial companies. The hotel borders the Clinton district also known as the historical 'Hell's Kitchen'. Known for its Off Broadway theatres, chic restaurants and trendy bars, it is home to a number of broadcasting and music-recording studios. Guests of the hotel have access to public transport on the hotel's door step.

22 junior suites, 26 suites, 306 single rooms and 300 double rooms are located on 36 storeys and can be reached by lift. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops, including a souvenir shop. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, room service, a laundry service and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.