The city hotel is situated in the historic Chelsea neighbourhood near the New York theatre district. It is located within easy reach of world-renowned art galleries, performance venues and restaurants as well as just blocks from Penn Station, Madison Square Garden, Herald Square metro station and the Empire State Building. Guests will find bars in the immediate vicinity, nightlife around 2 km away and Port Authority bus station 1.3 km away. Times Square is approximately 1.5 km from the hotel, Central Park is 3 km, The MoMA is 2 km and Worthington State Forest is roughly 19 km.

The hotel welcomes guests in a 23-storey building with a lift and 292 non-smoking rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service and a safe are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Further services include room service, a laundry service and a coin-operated laundry. Bicycle storage is available to guests. There is a bike hire service as well. The business centre is on hand for guests' business requirements and provides a fax machine.