The hotel is located in one of New York City's most desirable locations. It neighbours Central Park, Carnegie Hall, the Rockefeller Center, the Broadway theatre district and the world's most desirable shopping areas, Madison Avenue and Fifth Avenue. The Museum of Modern Art (MoMA) and Radio City Music Hall are both less than 600 m away, and St Patrick's Cathedral is roughly 800 m from the hotel.

The hotel welcomes guests in a 20-storey building with a lift and 286 non-smoking rooms. The reception desk in the lobby is staffed round the clock. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include a car hire service, medical assistance, room service and a laundry service. To assist guests with their business and communication needs, the business centre offers a fax machine.