The hotel is situated close to a pedestrianised street, Pattaya Park and the port for crossing to Lan Island. It also is easily accessible from public transport points. Various restaurants are to be found within 5 minutes’ driving distance and bars, pubs, nightspots and the beach are all about 10 minutes away by car. The bus station and shopping venues are about 15 minutes away by car. Utapao Airport is some 29 km away and Bangkok Suvarnabhumi International Airport is approximately 87 km from the establishment.

The hotel has 6 junior suites, 13 suites and 161 double rooms, which are located on 7 storeys and are reachable by lift. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are a number of shops, including a supermarket and souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), a laundry service, a coin-operated laundry and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.