This resort is located in the quiet area of Ngai Island, which is known locally as Koh Hai Island.

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Parking spaces are available to guests travelling by car. Further services include a 24-hour security service, a car hire service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus.