This hotel is located on the beautiful sandy Kamala beach, on the west side of Phuket Island and is easily accessible from the surrounding tourist destinations. It lies 10-15 minutes' walk from Kamala Village and Phuket Fantasea and 15 minutes from Patong. There is a local bus stop only 400 m from the hotel and it is just 35 minutes from Phuket Airport.

The resort has 240 rooms, which are located on 4 storeys and are reachable by lift. English- and German-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access (for a fee) is provided in public areas. The tour desk offers assistance with booking excursions. The resort has wheelchair-accessible facilities. Everyday necessities can be purchased at the supermarket. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and projector is available.