The hotel is located directly on the white sand beach of the great Kamala bay, on the western side of Phuket Island. Restaurants, bars and shopping can be found in Kamala village, around 500 m away. Patong Beach and its lively nightlife scene is around 15 minutes' drive from the hotel. Phuket town centre and its facilities and attractions, including the Phuket FantaSea Theme Park, is some 40 minutes' drive away. Phuket International Airport is around 30 km from the property.

33 suites and 244 studios are located on 3 storeys and can be reached by lift. English- and German-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the resort feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a babysitting service, a car hire service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. A fax machine is available for guests' business needs. 3 conference rooms are available for lectures, presentations and meetings.