The resort is located directly on the white-sand Bangtao Beach of Bangtao Bay, on the western side of Phuket Island. Phuket International Airport is located roughly 25 km from the resort.

The resort has a lift and features 19 junior suites and 265 studios. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the complex feature a playground and a lovely garden. Additional facilities include a playroom. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hotel doctor and a hotel shuttle bus. Complimentary newspapers are available. A fax machine is on hand for guests' business and communication needs.