The hotel is in Tenerife South, in the area of Playa de las Américas. The nearest beach (Las Vistas) is 300 m away. Shopping centres, restaurants, bars, pubs, exciting nightlife and links to the public transport network can all be found in the vicinity. Santa Cruz is some 8 km away. Tenerife South Airport is 15 km away, while Tenerife North Airport is some 90 km away.

The hotel was modernised in 2020. The hotel has 411 non-smoking rooms, including 40 junior suites, 12 suites and 300 double rooms, which are located on 7 storeys and are reachable by 3 lifts. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service and a currency exchange service. Wireless internet access in public areas (no extra charge) allows guests to stay connected. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. Everyday necessities can be purchased at the supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a playroom. Parking spaces are available to guests travelling by car. Other services include an alarm call service and a hairdresser.