The hotel is located in the centre of Playa de las Americas in the area known as the Golden Mile because of its wide range of shops, restaurants and leisure areas. It is located directly beside the traditional Playa de las Americas and is not far from the town centre. South Tenerife Airport is 18 km away and links to the public transport network can be easily reached on foot.

151 rooms are located on 5 storeys and can be reached by 5 lifts. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service (on request and for a fee), a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service, a hairdresser, a page service, a hotel doctor and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine. Lectures, presentations and meetings can be held in one of the 8 conference rooms.